Privacy Policy

Ayurzen Wellness
Last updated: 18 August 2026

Ayurzen Wellness respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, purchase a service or product, join our mailing list, attend an event or otherwise interact with Ayurzen Wellness.

1. Information We Collect

We may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Billing and payment information

  • Booking and appointment information

  • Information you provide through website forms, emails or enquiries

  • Information you provide when registering for workshops, programs, retreats or events

  • Marketing and communication preferences

  • Relevant health and wellbeing information that you voluntarily provide when completing an intake form, consultation or booking for a treatment

  • Technical information associated with your use of our website, such as browser, device and website usage information

We only collect information that is reasonably necessary for providing our services, communicating with you and operating Ayurzen Wellness.

2. Health Information

Some Ayurzen Wellness services may require you to provide information about your health, wellbeing, medical history, medications, injuries or other relevant circumstances.

This information is collected to help us provide services safely and appropriately.

Health information is treated as sensitive information and will only be collected, used or disclosed where appropriate and with your consent, except where otherwise required or permitted by law.

Our services are complementary wellness services and do not replace medical diagnosis, treatment or advice from an appropriately qualified health professional.

3. How We Collect Information

We may collect information when you:

  • Visit or use our website

  • Make an online booking

  • Complete a client intake or consent form

  • Contact us by email, phone or through our website

  • Subscribe to our mailing list

  • Purchase a gift voucher, treatment, program or other offering

  • Register for a workshop, event, retreat or program

  • Participate in an Ayurvedic consultation or treatment

  • Interact with our emails or online services

We may also receive information through third-party platforms that we use to operate the business, such as our booking, payment, email marketing and event registration providers.

4. How We Use Your Information

We may use your personal information to:

  • Manage appointments and bookings

  • Provide treatments, consultations, classes, workshops, programs and other services

  • Communicate with you about your booking or enquiry

  • Process payments and issue receipts

  • Maintain appropriate client records

  • Send information you have requested

  • Send newsletters, updates, offers or information about Ayurzen Wellness where you have consented to receive marketing communications

  • Improve our website, services and client experience

  • Meet our legal, insurance, accounting and professional obligations

We will not sell or rent your personal information to third parties.

5. Email Marketing

If you subscribe to our mailing list or otherwise consent to receiving marketing communications, we may send you information about Ayurzen Wellness services, treatments, workshops, events, seasonal programs and related offerings.

You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails.

We may continue to contact you where necessary regarding an existing booking, purchase or service even if you have unsubscribed from marketing communications.

6. Third-Party Service Providers

Ayurzen Wellness uses trusted third-party platforms to help operate the business. These may include providers for:

  • Website hosting

  • Online bookings and scheduling

  • Payment processing

  • Email marketing

  • Event registration and ticketing

  • Accounting and administration

  • Website analytics

These providers may collect, process or store information on our behalf and may operate or store data outside Australia.

Each third-party provider has its own privacy and data-handling practices. We take reasonable steps to use reputable providers and limit the information shared to what is reasonably necessary for providing their services.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve our services and marketing.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through secure third-party platforms and business systems.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Disclosure of Information

We may disclose personal information where reasonably necessary:

  • To service providers assisting us in operating the business

  • With your consent

  • Where required or authorised by law

  • Where necessary to protect the safety, rights or wellbeing of you or another person

  • To professional advisers, insurers or authorities where reasonably required

We do not sell your personal information.

10. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

11. Retention of Information

We retain personal and client information for as long as reasonably necessary to provide our services and meet applicable legal, insurance, professional and record-keeping requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

12. Links to Other Websites

Our website may contain links to external websites or services. Ayurzen Wellness is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any external services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The most recent version will be published on our website with the date it was last updated.

14. Contact

If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy concern, please contact:

Ayurzen Wellness
Sunshine Coast, Queensland, Australia
Email: rachel@ayurzen.com.au
Website: ayurzen.com.au

You can contact us through the contact details provided on our website.